Privacy Policy

Effective Date: March 5, 2026

VaiRock Heating and Cooling ("VaiRock", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect the following types of information when you interact with our website or contact our business.

Personal Information

Information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service address
• Details about your HVAC issue or service request

This information is typically collected when you:

• Request HVAC service
• Fill out a website contact form
• Schedule an appointment
• Call or email our team

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This information helps us improve our website and better understand how visitors use it.

How We Use Your Information

We use collected information to:

• Respond to service inquiries
• Schedule HVAC appointments
• Provide estimates and service updates
• Improve our website and services
• Follow up after service visits
• Provide customer support

We may also contact you regarding your service request or appointment.

Sharing of Information

VaiRock Heating and Cooling does not sell, rent, or trade your personal information.

Your information may only be shared when necessary to:

• Schedule or complete requested services
• Work with service partners or subcontractors
• Process payments
• Comply with legal requirements

Cookies and Website Tracking

Our website may use cookies or analytics tools to improve functionality and understand how visitors use the site.

Cookies may help us:

• Analyze website traffic
• Improve site performance
• Enhance user experience

You can disable cookies through your browser settings if desired.

Data Security

We take reasonable precautions to protect customer information and prevent unauthorized access, disclosure, or misuse.

While no online system can guarantee complete security, we implement standard security measures to safeguard your data.

Third-Party Services

Our website may use trusted third-party services such as:

• Website hosting providers
• Analytics services
• Online scheduling platforms

These providers may collect limited information necessary to perform their services.

Your Privacy Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal data

To submit a request, please contact us using the information below.

SMS Terms & Conditions

We do not share personal information with third parties for marketing purposes.

Program Description

VaiRock Heating and Cooling sends text messages related to service appointments, estimates, and follow-up communications regarding your inquiry.

Message Frequency

Message frequency varies. You may receive up to 5-10 messages a month based on your project needs.

Opt-Out

Reply STOP to unsubscribe at any time. We'll confirm via SMS, and you'll stop receiving messages. To rejoin, sign up again.

Message Delivery

Message delivery may be delayed or unsuccessful due to carrier issues.

Cost

Message and data rates may apply. Contact your wireless provider for details.

Privacy

For questions about privacy, see our Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

VaiRock Heating and Cooling
Phone: 801-306-8360
Email: info@vairockair.com